The Total Customer Service Experience is a self-sustaining methodology designed to empower your organization with the tools to consistently provide world-class 
customer service.

• Learn what Total Customer Service Experience is and how it can bring value to your organization

• Understand how your company or department culture plays a role in your service experience


• Define the Total Customer Service Experience in your organization

• Learn to analyze your current service environment and work through existing problems


• Develop self-sustaining systems with inspiration from your colleagues

• Learn how to implement, teach, and measure the 
Total Customer Service Experience


• Out of theory and into practice. Leave with a methodology and a plan to teach and 
motivate employees 


• Power Tools! Leave with best practices and action steps to improve service immediately